Shipping & Returns
Shipping Policy
At Robot Panda Creations, we understand that getting your purchase to you as quickly and efficiently as possible is important. That's why we ship all of our orders via the US Postal Service. We want to make sure that your purchase arrives to you in a timely manner and in perfect condition.
We charge exactly what it costs for your package size and weight. This ensures that you are only paying for the shipping that you need, and not any extra fees. We want to make sure that you are getting the best possible value for your money.
Please note that the shipping times may vary depending on the shipping method you choose at the checkout and your location. You will be able to see the estimated delivery date and shipping cost at checkout before you finalize your order.
If you have any questions about shipping or need help with tracking your package, please don't hesitate to reach out to us. We are here to help and make your shopping experience as smooth as possible.
Return & Exchange Policy
At Robot Panda Creations, we are committed to providing our customers with the highest level of satisfaction. If for any reason you are not completely satisfied with your purchase, please contact us within 7 days of receiving your order. Please note that we may ask for a picture of the item in case of damages or errors on our part in order to improve our service.
We accept returns for items that are in new and unused condition, with all original packaging intact. Custom-made and personalized items are non-returnable. Please note that shipping and handling costs are non-refundable and the customer is responsible for the cost of return shipping.
Actual colors may vary from individual monitor settings and created material due to the variation in inks, printers, print settings, stains, vinyl, and clothing types. These varying factors influence the final product appearance of colors on the finished product. We will do everything to accurately represent the digital image on our website and the final product.
If your item was damaged during shipping, is defective, or there are missing or incorrect items, you must notify us immediately within 7 days of receiving the item(s) so that we may send a replacement. If we are not notified within 7 days, we reserve the right to refuse any damage or missing item claims after this period, as it becomes much harder for us to process shipping claims with the delay.
If your item came damaged, please save your packaging and send us an email right away with the full order information and photos to make a damage claim. We will replace defective or damaged items.